Our rules - Skin Life Clinic

gift cards.

A gift card can be used as a means of payment for the amount indicated on the card
To pay for treatments using the gift card, the client should have it with him
Gift card cannot be exchanged for cash
If the amount indicated on the gift card is bigger than the cost of treatment, the difference is not subject to refund (including cosmetics).
Gift card that was lost cannot be exchanged or returned
Gift card validity is indicated on the front side. The services specified on the gift card can be used within the period of gift card validity
If the gift card has certain treatments indicated on the gift card, the client has the right to use the gift card for these particular treatments
The treatments indicated on the gift card are not exchangeable
The treatments indicated on the gift card can be used if there are free times and places
Gift card is valid for 4 months from the date of purchase. After expiration date the gift card can not be used anymore and the gift card will be considered invalid.

packages.

Packages are personal to You and cannot be transferred or used by others
Payment for a packages must be made immediately before the first treatment
If you do not inform us of your cancellation or if you miss a session without a valid reason without notifying us, you will lose the treatment or your money.
The package indicated on your membership card cannot be exchanged

The validity period of a package is shown on the front of the package. The treatments indicated can be used during the validity period of the package.
The amount of payment is determined by the price list or a special offer, a discount that is valid for a certain period of time of the company.
If you have a preference in choosing a specialist, discuss this with the receptionist when you make your appointment.
Course is valid for 4 months from date of purchase. After the expiry date, you can no longer use the package and the treatments will be invalidated.

clinic.

Rules of conduct in the clinic

When booking an appointment, arrive 5-10 minutes before the start of the procedure so that the specialist can get to work on time without delaying subsequent clients
Give at least 24 hours’ notice if you can’t make an appointment over the phone or on Instagram.
Provide all information you know about health conditions, illnesses, allergies and alert the specialists.
After each treatment, pay for the services according to the invoice (by card or in cash). Skin Life Clinic does not offer services on credit.
It is not advisable to bring small children to the Skin Life Clinic. Hygiene and behaviour rules apply, which are difficult for a small child to understand and follow. We are not responsible for your children! In case of material damage Skin Life Clinic has the right to charge a fine.
In case of a weekend reservation (Saturday-Sunday) Skin Life Clinic has the right to ask for an advance payment of 50% of the treatment price.
Visiting the Skin Life Clinic together with animals is strictly forbidden.
It is not permitted to enter the rooms wearing outerwear and shoes.